1. Information We May Collect

Depending on the service you use, we may collect:

Personal Information

·       Full name

·       Mobile number

·       Email address

·       Date of birth, where required

·       Address

·       City/state

Verification Information

·       Identity verification information

·       KYC information

·       PAN or other applicable identification information

·       Address verification information

·       Photograph/selfie where required

·       Bank account information required for approved disbursement or repayment

Financial Information

Where required for assessment:

·       Employment/income information

·       Existing financial obligations

·       Repayment-related information

·       Transaction information

·       Other information required under the applicable product

Communication Information

We may retain information you provide through:

·       Website forms

·       Email

·       WhatsApp

·       Telephone

·       Social media enquiries

·       Other official RupayAid communication channels

2. How We Use Your Information

We may use your information to:

·       Respond to enquiries.

·       Process applications.

·       Conduct verification/KYC.

·       Assess eligibility.

·       Facilitate approved financial services.

·       Process disbursements and repayments.

·       Communicate with you regarding your application.

·       Prevent fraud and misuse.

·       Maintain records.

·       Handle complaints and support requests.

·       Comply with applicable legal and regulatory requirements.

·       Improve our services.

3. Consent

Where consent is required, we will request consent in a clear manner for the applicable purpose.

You may have rights regarding withdrawal of consent where applicable. Withdrawal of consent may affect our ability to provide certain services where processing is necessary for those services or is otherwise permitted/required by law.

4. Sharing of Information

We may share relevant information with authorised parties where necessary and permitted, including:

·       Regulated financial partners

·       KYC/identity verification providers

·       Payment service providers

·       Technology/service providers

·       Professional advisers

·       Government, regulatory or law-enforcement authorities where legally required

We will not sell your personal information for unrelated purposes.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, contractual requirements, legal/regulatory obligations, dispute resolution, fraud prevention and other legitimate purposes.

Specific retention periods may vary depending on the type of information and applicable requirements.

7. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

·       Request information about processing.

·       Request correction of inaccurate information.

·       Request deletion where legally applicable.

·       Withdraw consent where consent is the applicable legal basis.

·       Raise a complaint regarding processing.

Requests may be submitted using the contact details below.

8. Cookies

The RupayAid website may use cookies or similar technologies for website functionality, security, analytics and improving user experience.

You may manage cookie preferences through your browser or the cookie controls provided on the website.

9. Third-Party Websites

The RupayAid website may contain links to third-party websites or services.

RupayAid is not responsible for the privacy practices of third-party websites. You should review their respective privacy policies.

10. Children’s Privacy

RupayAid’s services are not intended for individuals who are not legally eligible to use the applicable financial services.

We do not knowingly collect personal information from individuals who are not eligible to use our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website with the updated date.

12. Contact Us

For privacy-related questions or requests:

RupayAid
Legal Entity: RupayAid
Email: rupayaid@gmail.com
Phone: 9384946499
Address: 80, 3^rd Floor, AK Complex, Kamatchi Amman Kovil Street, Above Canara Bank, Heritage town, Puducherry.